Your rights and your preferences: Giving you choice and control
Your rights and your preferences: Giving you choice and control
You may be aware that a new European Union law, called the General Data Protection Regulation or “GDPR” gives certain rights to individuals in relation to their personal data. Accordingly, we have implemented additional transparency and access controls in our Privacy Center to help users take advantage of those rights as available and except as limited under applicable law, the rights afforded to individuals are:
- Right of Access – the right to be informed of and request access to the personal data we process about you;
Right to Rectification – the right to request that we amend or update your personal data where it is inaccurate or incomplete;
- Right to Erasure – the right to request that we delete your personal data;
- Right to Restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data;
- Right to Object – the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
the right to object to your personal data being processed for direct marketing purposes;
- Right to Data Portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and
- Right not to be subject to Automated Decision-making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
In order to enable you to exercise these rights with ease and to record your preferences in relation to how CoachRabbit uses your personal data, we provide you with access to the following settings via your Account Settings page:
- Notification Settings – allows you to choose which communications you receive from CoachRabbit.
If you have any questions about your privacy, your rights, or how to exercise them, please contact our Data Protection Officer using the ‘Contact Us’ form. We will respond to your request within a reasonable period of time upon verification of your identity. If you are unhappy with the way we are using your personal data you can also contact and are free to lodge a complaint with the Swedish Data Protection Authority (Datainspektionen) or your local Data Protection Authority.
The Personal Data and Browser Data (hereinafter collectively referred to as “Data”), automatically collected from this website (hereinafter the “Site”), by means of automated systems or freely entered by the User of this Site.
We receive a number of different types of information about you, including:
The information that’s required when you sign up for the site, as well as the information you choose to share.
- Required information such as your name, email address, age, and gender. We also use return email addresses to answer the emails we receive from you. Such addresses are not used for any other purpose and are not shared with outside parties.
- Usernames and User IDs, which are a way to identify you on CoachRabbit. A User ID is a string of numbers and a username generally is some variation of your name.
- “Public Information” which means the information you choose to make public, as well as information that is always publicly available.
- Information collected prior to one-on-one sessions
Parties processing the data
CoachRabbit will keep your information confidential except where disclosure is required or permitted by law (for example, to government bodies and law enforcement agencies or during an emergency circumstance as judged by owners of CoachRabbit working with local authorities). Generally, we will only use your information within our company. However, sometimes we use third parties to process your information (for example as credit card payment providers). We will require these third parties to comply strictly with its instructions and we will require that they not use your personal information for their own business purposes.
The Uses of the collected Data by CoachRabbit
What personal information do we collect from the people that visit our blog, website or app?
We do not collect information from non-registered visitors of our site.
When do we collect information?
We collect information from you when you register on our site, book a session, subscribe to a newsletter, fill out a form, communicate within our site, open a Support Ticket or enter information on our site, or provide us with feedback on our products or services.
How do we use your information?
We may use the information we collect from you in the following ways:
- To improve our website in order to better serve you.
- To allow us to better service you in response to your customer service requests.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with you after correspondence (live chat, email or phone inquiries).
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
- Help remember and process the items in your shopping cart.
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
You can change your personal information by:
- By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
We do not allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Member/coach contact information included on CoachRabbit’s website is not posted for the purpose of promoting/marketing products/services to coaches, but is primarily posted for the purpose of allowing potential clients of a coach to connect with a coach. All other email and electronic communications with coaches on our site should adhere to the following principles:
- You should have a prior relationship with the person receiving your email. (Someone giving you their business card is acceptable in this regard–it implies permission to get in contact. Similarly if someone has sent you an email.)
- A valid “from” and “reply to” address must be included with each message.
- If you have a subscription list, you should send a confirmation email that the person wishes to be on the list.
- There should always be a quick way to unsubscribe from any mail list.
- Any request to cease mailing from an individual or organization should be quickly honored.
A complaint involving a breach of this policy may be considered a violation of the CoachRabbit’s Community Standards, and therefore referred to our support team for their consideration. Should they find a breach occurred, remedies may be required. Sanctions may also be imposed such as suspending or terminating the users membership and/or account with CoachRabbit.
Please note that spam laws and regulations above and beyond CoachRabbit’s policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on our website.